Our customer commitments

SIG is definitively committed to its customers:

employé de terrain SIG

We restore electricity within 4 hours following a scheduled interruption in 99% of the cases.

 

reception
Employé SIG du service client devant son ordinateur

Customer service

  • Put you through to an adviser in under 30 seconds at +41 (0)844 800 808.

This is the case for 86% of calls. 

  • •Process your request on +41(0)844 800 808 as of the very first call.

This is the case for 84% of requests. 

gas
tuyauteries gaz

Gas maintenance services

Respond in under 3 hours in the event of network failure and in less than 30 minutes for gas emergencies.

This is the case for 81% of responses. 

Chantiers

Chantiers

Limiter les impacts des chantiers et des fouilles sur les riverain·es

SIG s’engage notamment à mettre en place des mesures améliorant le respect des délais annoncés pour les chantiers de réseaux pilotés par SIG.

water
eau qui coule du robinet

Drinking water

Provide you with pristine water by supplementing the chemical analyses tests with taste tests twice a month.

This is the case every year, with 24 yearly tastings organised across the drinking water network, ensuring pristine water with a most pleasant taste.